If you wish to cancel your visa, a refund is possible in the following cases:
After you make payment, we will process the order immediately. (NOTE: Refunds are available if your application is not processed or forwarded to immigration for further approval.)
Insurance-related cancellations will not be considered again after the order has been processed/policy documents have been sent based on your approval.
No refunds will be processed once your application has been approved by the country's visa issuing authority (i.e., the visa has been submitted). You have to follow the rules.
After we have processed your application within 24 hours which has not been received by immigration or paid to immigration, a standard deduction fee of 35% will apply if you wish to withdraw the application
If you wish to cancel your visa application after 24 hours, we only refund the amount post deduction of the visa fee (after deducting service fees and bank fees).
If you wish to cancel your visa application after 24 hours but we have forwarded it to the embassy, the fee will not be refunded.
We will not be able to refund any money if the visa reached the immigration department. The refund only is processed until we have command over that application.
For each approved visa that the applicant wishes to cancel, a cancellation fee (if applicable, only) must be paid to the immigration office and we charge a service fee for the cancellation.
Additional services such as RT-PCR, insurance, and airport transfers are provided by third-party providers and are all prepaid services. In case of refund, standard deduction or maybe no refund will be made depending on the terms and conditions of the service provider.
Refunds will not be processed in the event of a refusal if you have submitted an alternative or previously to another service provider/travel agent in the state system.
Due to the worldwide Covid-19 pandemic. There are cases where the immigration authorities will not approve the e-Visa or cancel the e-Visa approved for certain nationals without prior notification. Therefore, onlinevisa.uk will not make a refund in such cases from 1 February 2020 until further notice.
However, Service Fee, Express Service Fee, and Transaction Fee are non-refundable.
If the visa application is cancelled/rejected by the embassy, the fee will not be refunded.
If the embassy asks for additional documents and you have not submitted them, which is why the visa application was rejected, the fee will not be refunded.
You can cancel your visa application by contacting us through our service line or by contacting us by post. onlinevisa.uk will not, under any circumstances, refund 3-month payments made by credit card.