Refund Policy

1. Government Fees

Government visa fees, embassy charges, immigration fees, and related official processing fees are generally non-refundable once an application has been submitted to the respective government authority or immigration department.

Visa approvals and processing decisions are controlled solely by the relevant authorities.

2. Service Fees

OnlineVisa service fees cover:

• application review,
• document verification,
• visa assistance,
• customer support,
• and processing services.

Service fees may become non-refundable once:

• application review has started,
• documents have been processed,
• or the application has been submitted for government processing.

3. Refund Eligibility

Refund requests may be considered in situations including:

• Duplicate payments
• Technical payment errors
• Failed transactions
• Orders cancelled before processing begins
• Inability to process an application due to system limitations

Refund approval is subject to review by our support and billing team.

4. Non-Refundable Situations

Refunds will generally not be issued for:

• Visa refusals or rejections
• Incorrect information submitted by applicants
• Incomplete documentation
• Change of travel plans
• Missed travel dates
• Delayed government processing
• Immigration decisions
• Expired passports or invalid documents
• Failure to meet visa requirements

Visa approval is never guaranteed and remains solely at the discretion of immigration authorities.

5. Cancellation Policy

Users may request cancellation before application processing begins.

Once:

• document review,
• application preparation,
• or government submission has started,

cancellation requests may no longer be eligible for full refunds.

6. Processing Time Disclaimer

Estimated visa processing times displayed on our website are approximate only.

OnlineVisa is not responsible for delays caused by:

• embassies,
• immigration departments,
• public holidays,
• additional verification,
• or government processing backlogs.

Processing delays do not automatically qualify for refunds.

7. Refund Processing Time

Approved refunds are typically processed within 7–14 business days depending on:

• payment provider,
• banking institution,
• and original payment method.

Additional processing time may apply depending on international banking systems.

8. Chargebacks & Payment Disputes

Users are encouraged to contact OnlineVisa support before initiating payment disputes or chargebacks.

Fraudulent or abusive chargebacks may result in:

• suspension of services,
• cancellation of applications,
• or restricted access to future online visa services.

9. Data Retention After Refunds

For privacy and security purposes, personal data and uploaded travel documents are permanently removed from our database within 90 days after completion, cancellation, or closure of the visa application process unless legally required otherwise.

10. Changes to This Refund Policy

OnlineVisa reserves the right to modify or update this Refund Policy at any time without prior notice.

Updated versions will be published on this page with the revised effective date.

11. Contact Us

If you have questions regarding cancellations, refunds, payments, or online visa services, please contact our support team through our Contact Us page or mail us at info@onlinevisa.uk.